FAQs

HOW CUSTOM ARE THE FRAMES?

Each frame can take more than 3 hours to construct. All 13-production stages supply each Delta Girl Frame with its own unique character. From picking the wood, creating the frame, hand painting the design, to glazing and distressing- each and every step is done by hand just for you! An incredible amount of attention is paid to every single detail. The entire Delta Girl technique helps forge every ounce of shabbiness.

WILL YOU HELP ME DESIGN A FRAME?

Absolutely! We're obsessed with design and would love create a custom design for you. We offer one-on-one design consultations. The starting price for most design consults is a $40 up-front design fee, which includes a design call, to-scale layout of your custom design, as well as detailed concept for each frame and overall look for your space. Learn more about our design consult process here.  

DO YOU OFFER CUSTOM PAINT COLORS?

Sure! We carry in house more than 50 of our favorite Sherwin Williams colors, but are happy to create your frames in a color outside the colors or brand that we stock in house. Send us the name (or number) of any paint brand and we can create any piece in your exact color preference ($20 charge per color, per order)

WHAT IS YOUR TURN AROUND TIME?

4-6 weeks from order to shipping.

CAN I SEND YOU PICTURES OF MY PHOTOS, HOME SNAPSHOTS OR FABRIC TO MATCH?

YES and YES!!! Purchase a custom consultation – and lets get started talking about your space and vision for your collection! Learn more about our design process here. 

WHAT IS YOUR RESPONSE TIME FOR EMAILS ETC…? 

I try to respond as timely as possible, but please keep in mind: I am the CEO and I am also the janitor, so remember I am only ONE person and I have only TWO hands, so emailing, picking wood, updating the collection, hand distressing each frame, showcasing and updating Facebook/blog/Instagram, painting and even the clean-up takes time! So please know I will get to all of your emails, it may just take me 48 hours. My family IS and will always be my 1st priority! Hiccups happen from time to time (ie. sick kids, snow days, etc.). I am not perfect and I do get MOMMY brain occasionally. I want to bring you a custom and unique product you can be proud of! Mommy’s always want perfection and perfection takes time! That goes without saying for anyone who has ever purchased a Delta Girl Frame. As a testimony, approximately 80% of my orders all come from repeat customers. What a rewarding experience to put love and time and attention into something and receive the greatest compliment! REPEAT business!!! I would NEVER want to RUSH your order or frame. That is why I try to disclose so much information up front. It makes it much easier for both of us!

I WANT ONE OF YOUR FRAMES, BUT DON'T KNOW WHERE TO GET STARTED - HELP!?

YAY! We get it - and want to make framing your faves as easy as possible. Depending on what works best for you - pick one of these: 

  1. Shop our frames - a great way to SEE the design of a frame before you buy so that you get exactly what you're hoping for 
  2. Get Help - purchase a design consult from us and let us do the heavy work designing something just for you and your space/budget. 
  3. Create your own combo --  by selecting the size, colors and patterns for the exact look you've had in mind.
  4. Still not sure? email us info@deltagirlframes.com
DO YOU HAVE ANY STOCK FRAMES?

Yes – check our list of local retailers to purchase your favorite Delta Girl frame quickly. Don’t see what you’re looking for? Be sure to follow us on both Instagram and Facebook (@deltagirlframes) — From time to time, we have frames that we create and are ready to ship – which we offer for quick ship and delivery!

DO YOU WHOLESALE?

Yes! For more information please visit our wholesale page. 

DO YOU OFFER CUSTOM/ODD SIZING?

YES! We'll make any frame - in any combo. The more custom, the better. Contact us for a full quote on custom sizing info@deltagirlframes.com

HOW ARE THE FRAMES FINISHED? DO YOU OFFER GLASS?

All frames are finished with white backing board and bendable framer points for maximum versatility and easy photo swapping. Frames are also supplied with heavy duty sawtooth hangers on 16x20 4" and below and D-ring and wire hangers on all frames larger than 16x20 6". Glass is available for all frames 11×14 and smaller — I can NOT ship glass on frames larger than 11x14 due to safety concerns. 99% of photographers recommend all large prints be processed as mounted photographs and to eliminate glare.

WHAT DOES WOOD WIDTH MEAN? 4” INCH 6” INCH?

Your frame will be made with either 1×4 inch or 1×6 inch high quality pine. It is a way to gauge overall size of a frame – 4” or 6” around each side. Generally speaking, the wider the width of wood - the more pattern/color you'll see. For example, when framing a 5×7 photo the frame is 13×15 overall with 4” wood and 17×19 overall with 6” wood. **** WOOD ACTUALLY VARIES SO SEE ACTUAL OVERALL SIZE WHEN ORDERING. It tends to run 1×3.5 and 1×5.5. For more details on the overall size of your piece see our Sizing Chart.

DO YOU OFFER RETURNS?

Due to the highly customized nature of each and every one of our handmade pieces – returns or exchanges are not accepted unless the item arrives damaged. Please contact us at info@deltagirlframes.com within 7 days of order receipt to be issued a return for damaged pieces. If your frame arrives damaged please save the box and all related shipping materials. Many times, our shipping agent will collect them as part of the shipping refund process.

If we create a custom listing for you, please be sure to read through it at checkout to confirm colors, patterns and trims.  We process orders based off of the information in the listing only.  If anything needs to be adjusted, please let us know ASAP and we will take care of it!  Returns will not be accepted if the order was created according to the listing.

DO YOU OFFER A RUSH FEE?

Definitely! You can now add a rush-fee to ensure you receive your frames when you need them. When purchasing, simply add the rush fee from the drop down box within the purchasing menu. The current fee is: $30 for 1-2 frames, $60 for 3 -5 frames, $100 for 5 or more. RUSH orders are shipped within 14 business days.

DO YOU HAVE SALES?

Absolutely! Best way to hear the 411 on all of our sales and promos is to be sure to be subscribed to our newsletter AND follow us on our social platforms on  Instagram and Facebook

SHIPPING:

All frames are shipped FEDEX ground and insured up to $100. Please add on additional insurance at check out if you wish. You will be sent a delivery receipt when the frame is shipped along with your tracking number.

PAYMENT:

ALL payments must be made up front for your order to be placed. We accept all major credit cards.